Terms & Conditions

1. It is the customer’s responsibility to check the reservation and ensure that the particulars contained therein are correct.

2. If choosing payment plan option and the balance is not received by the due date, we reserve the right to cancel the reservation and retain a 25% administration fee.

3. In the event of cancellation by the customer, regardless of the circumstances, the following refund fees apply. In all cases we will retain a non refundable deposit of £199.

4. Cancellation terms can vary depending on supplier - please check these details carefully on your booking confirmation. Unless otherwise stipulated by the supplier our standard cancellation terms are as follows: Cancellation 6 weeks or less before due arrival date, 0% refund; Cancellation 7 to 11 weeks before due arrival date, 25% refund; Cancellation 12 to 16 weeks before due arrival date, 50% refund; Cancellation more than 16 weeks before due arrival date, 75% refund.

5. Due to situations beyond our control, we reserve the right to change bookings and shall inform the customer as soon as possible. Alternative arrangements may be offered but we do not accept responsibility for any costs incurred, including airfare if this is not booked via us and covered by our ATOL scheme.

6. We are not held liable for any flight costs that you incur from a separate booking.

7. The customer shall not use the property except for permitted use and shall not use the property for any offensive, noisy, dangerous, illegal, entertainment, immoral or improper purposes. The customer shall not do anything which may be a nuisance or annoyance.

8. The customer shall keep all retreat fixtures, fittings, furniture and effects in a clean and good condition and shall replace any articles which are destroyed or missing with articles of a similar kind and of equal value.

9. We reserve the right at its sole discretion to terminate use of the property or any of its facilities by the customer in the event of any breach of these terms and conditions. The customer will be required to vacate the property and we shall not refund payment or accept any consequential liability damages or loss.

10. We retain all copyright licence rights and sole exclusive ownership of the information, photographs and material. The material may not be modified, copied or used in any other way.

11. It is the customer’s responsibility to ensure that he/she has all the relevant travel documentation and arrives at the airport in time.

12. We can accept no responsibility for delay or cancellation of any flights, train, buses or other forms of transport that are not booked as part of your package with us.

13. We reserve the right to alter any facility, accommodation or activity.

14. In the event that the customer decides to downgrade their accommodation after monies have been paid, the customer will not be entitled to any refund. If the customer wishes to upgrade the new price will apply.

15. The customer must comply fully with all and any health and safety regulations introduced by us. Customers who have injuries or illnesses are advised to seek doctor’s advice if taking part in exercise. We are not liable for any injuries to the customer in his/her use of our facilities or participation in activities.

16. We cannot accept any responsibility for loss or damage of personal possessions or valuables of the customer.

17. In the event of a customer having any complaint then he/she will not discuss this with any third party and shall notify us as soon as possible.

18. We shall not be liable for any failures beyond its control. This covers natural disasters, war, ‘acts of God’, closure of airports, civil strife, accidents.

19. We accept no liability for loss, damage, injury or illnesses which may be received during the customers stay or travelling to and from Retreats.

20. We recommend that all customers have adequate travel, cancellation and medical insurance for the duration of the trip.

21. These terms and conditions shall be governed by English Law and the parties consent to the exclusive jurisdiction of the English courts in all matters regarding them.

ATOL T&C's if you book a flight with us:

"Your Financial Protection"

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme.

You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.