Re-Treat Yourself Terms & Conditions

 

  1. It is the customer’s responsibility to check the reservation and ensure that the particulars contained therein are correct.

 

  1. If choosing payment plan option and the balance is not received by the due date, we reserve the right to cancel the reservation and retain a 25% administration fee.

 

  1. In the event of cancellation by the customer, regardless of the circumstances, the following refund fees apply. In all cases we will retain a non refundable deposit of £199.
  • Cancellation 6 weeks or less before due arrival date, 0% refund
  • Cancellation 7 to 11 weeks before due arrival date, 25% refund
  • Cancellation 12 to 16 weeks before due arrival date, 50% refund
  • Cancellation more than 16 weeks before due arrival date, 75% refund

 

  1. If an outbreak of Coronavirus either in the destination or here in the UK prevents us from travelling then we will look to book an alternative destination and transfer your booking. If that is not possible then you will receive a refund of monies paid with the exception of the £199 non-refundable deposit. You will be required to deal directly with your airline with regards to a refund of your flight. Should you choose to cancel because of Coronavirus but the retreat is still able to go ahead then you will be subject to the standard cancellation terms in the T&C’s above.

 

  1. Due to situations beyond our control, we reserve the right to change bookings and shall inform the customer as soon as possible. Alternative arrangements may be offered but we do not accept responsibility for any costs incurred, including airfare.

 

  1. We are not held liable for any flight costs.

 

  1. The customer shall not use the property except for permitted use and shall not use the property for any offensive, noisy, dangerous, illegal, entertainment, immoral or improper purposes. The customer shall not do anything which may be a nuisance or annoyance.

 

  1. The customer shall keep all retreat fixtures, fittings, furniture and effects in a clean and good condition and shall replace any articles which are destroyed or missing with articles of a similar kind and of equal value.

 

  1. We reserve the right at its sole discretion to terminate use of the property or any of its facilities by the customer in the event of any breach of these terms and conditions. The customer will be required to vacate the property and we shall not refund payment or accept any consequential liability damages or loss.

 

  1. We retain all copyright licence rights and sole exclusive ownership of the information, photographs and material. The material may not be modified, copied or used in any other way.

 

  1. It is the customer’s responsibility to ensure that he/she has all the relevant travel documentation and arrives at the airport in time.

 

  1. We can accept no responsibility for delay or cancellation of any flights, train, buses or other forms of transport.

 

  1. We reserve the right to alter any facility, accommodation or activity.

 

  1. In the event that the customer decides to downgrade their accommodation after monies have been paid, the customer will not be entitled to any refund. If the customer wishes to upgrade the new price will apply.

 

  1. The customer must comply fully with all and any health and safety regulations introduced by us. Customers who have injuries or illnesses are advised to seek doctor’s advice if taking part in exercise. We are not liable for any injuries to the customer in his/her use of our facilities or participation in activities.

 

  1. We cannot accept any responsibility for loss or damage of personal possessions or valuables of the customer.

 

  1. In the event of a customer having any complaint then he/she will not discuss this with any third party and shall notify us as soon as possible.

 

  1. We shall not be liable for any failures beyond its control. This covers natural disasters, war, ‘acts of God’, closure of airports, civil strife, accidents or failure to perform by third parties, including suppliers and subcontractors.

 

  1. We accept no liability for loss, damage, injury or illnesses which may be received during the customers stay or travelling to and from Retreats.

 

  1. We recommend that all customers have adequate travel, cancellation and medical insurance for the duration of the trip.

 

  1. These terms and conditions shall be governed by English Law and the parties consent to the exclusive jurisdiction of the English courts in all matters regarding them.